World's Best Bank: A Strategic Gde

How DBS Transformed from a Traditional Bank to Digitally Driven World’s Best Bank is a strategic guide to leveraging digitalization and creating better experiences for your customers. This book tells how DBS Bank transformed from a traditional bank to the world’s best bank by making banking invisible through technology. In this inspirational journey, you will discover hard-won insights, proven practices, provocative questions, and relevant anecdotes you can apply on your digitization journey. World’s Best Bank describes how, under the stewardship of CEO Piyush Gupta, DBS adopted three strategic waves over 11 years. This journey reveals how the bank leveraged new technologies, became customer obsessed, and transformed its organization’s culture.